Posts Tagged ‘IABM’

Comprehensive Research Report Reveals Industry Trends and Highlights Broadcast Technology Vendor Brands — Free Summary Available

broadcast technology market research, Broadcast Vendor Brand Research | Posted by Joe Zaller
Aug 17 2009

Although I have mentioned it in many previous posts, I have not yet written specifically about the 2009 Big Broadcast Survey (BBS), so I thought I’d take the opportunity to do that now.

Published in May 2009, the BBS is one of the largest ever and most comprehensive studies of broadcast technology vendor brands and industry trends (nearly 5,000 people from 110 countries participated in the study). The 2009 BBS provides insight into the perceptions of leading broadcast industry vendor brands by practitioners across the world. It also delivers vendor brand ranking in nine product categories; all of which can be segmented by geography and customer type.

In order to help promote my research I have entered into a partnership with the IABM, the broadcast vendor community’s trade association.  As part of this agreement, the information in report, its data collection and methodology, were reviewed by the IABM prior to publishing. The IABM now promotes Devoncroft research as part of its ongoing Market Research and Intelligence Services.  In return, Devoncroft provides IABM members with a discount when they purchase reports.

I have published two types of reports with the data from the 2009 BBS:

The BBS Global Brand Report provides a comprehensive overview of the market perceptions of a variety of broadcast vendor brands, including a ranking of brands in a series of industry “league tables.” It also provides a large number of “brand scorecards” that look at the perception of each brand segmented by customer type and geography — e.g. broadcasters in EMEA.

Nine separate BBS Product Reports rank vendor brand rankings in individual product categories (automation, cameras, conversion, modular infrastructure, master control switchers, multiviewers, production switchers, routing switchers and video servers)

The reports described above are paid-for products, and I am happy to say that they have been well-received by the industry.  However, I have also published a 26 page summary document that highlights the some of the key findings from the 2009 study, which is available free of charge.  This report provides an overview of industry trends and a listing of the top vendor brands in a variety of categories such as reliability, quality, innovation and customer service.

 It’s pretty interesting reading, and the best part is that it’s free once you register.

You can register for and download the free report here http://bit.ly/2Z125

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Brand Schizophrenia? Regional/customer variations in perception of broadcast vendor brands

Broadcast Vendor Brand Research, market research | Posted by Joe Zaller
Jul 09 2009

Last week at the IABM’s market workshop meeting in the UK, I presented an overview of  the Big Broadcast Survey.  During the presentation, I talked about how there is dramatic variation in the perception of broadcast industry vendor brands, based on factors such as geography and customer type. 

I used an example of how the perception of one company whose brand I studied is very different based on who you ask, and where the people you ask are located.   A number of people contacted me after the presentation to discuss this topic, so I am posting the charts from this part of the presentation here.  

I didn’t name the company during the IABM presentation, and I am not going to name it here.  The reason for showing this is not to single out one vendor (believe me, there are plenty of similar examples).  Instead, it’s to highlight the fact that brands may be perceived very differently in different parts of the world.  The broadcast industry, like many B2B markets, is global and vendors (large and small) need to be aware of the regional differences.

Keep in mind that when looking at these charts, they all show the perception of the same company’s brand — just from different perspectives. 

 

Let’s start by looking at how this company is perceived by broadcasters.  

I surveyed more than 1000 broadcasters about a variety of topics, including their perception of vendor brands.  The resulting broadcast industry brand status “league table” is shown below, with the company in question highlighted in red.

 

Regional Variations -- broadcasters

 

 

So what do broadcasters think of this company?

As you can see, this brand:

  • is very well regarded by broadcasters in the Americas
  • falls to the middle of the pack with broadcasters in EMEA
  • is not held in a particularly high regard by broadcasters in Asia

 

 

Next, let’s look at how a different group of respondents, systems integrators, view this company based on the same criteria. 

Here are the results:

Regional Variations -- systems integrators

 

SIs are an important partner for any broadcast technology vendor, and in some cases their opinion of a company can mean the difference between winning and losing a lucrative deal.

To sum up this one: 

  • SIs in the Americas like this company a LOT.
  • SIs in EMEA regard it as being in the middle of the pack
  • SIs in Asia appear to not think much of this company

 

 

Finally, let’s move away from brand status, and look at a key brand driver, customer service.  Rather than look at customer service from the perspective of a specific customer category, I’ve summarized the rankings on a regional basis. 

Once again — as shown below — this company is perceived very differently in different parts of the world.  They rank #2 in one region and #11 in a different region.

Regional Variations -- customer service

So what’s the take-away from this?

Vendors need to understand that the perception of their brand is one of the things that can drive their business, so they need to pay attention to the way they are perceived.

If you’re interested in reading more about this, be sure to download the free summary report from the Big Broadcast Survey.  It’s 26 pages long and gives a good overview of some of the broadcast industry’s leading brands, broken down regionally. 

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IABM Partnership Announcement

Uncategorized | Posted by Joe Zaller
Jun 19 2009

While I was finalizing the first version of the Big Broadcast Survey (BBS), I showed it to a number of people to get their feedback.  One of the first was Roger Crumpton, who heads up the IABM and was the driving force behind the excellent IABM Global Market Study, which is published in conjunction with Screen Digest.

I initially approached Roger to get his view on pricing the BBS.  However, when I took him through the study he got excited about its content and suggested that we work together.    Roger told me that the BBS fills a need in the market and provides IABM member companies with unique insight that was previously unavailable.

We decided to create a partnership  – after the IABM conducted due dilligence on the study, its methodology and its findings — whereby the IABM will help to promote the study in exchange for me offering their member companies a 15% discount.  We also agreed to “synchronize” the segmentation of my future reports with the segmentation in the IABM / Screen Digest report.

I am excited about this partnership as I think it can bring benefits to both Devoncroft and the IABM.

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